// subscription retention agency

Keep subscribers beyond
Box one.

We run a proven sprint menu of retention plays for subscription box brands — lifting LTV, compressing CAC payback, and converting first-time buyers into loyal, long-term subscribers.

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23%
Avg. LTV lift
67%
Faster CAC payback
+38%
Box 1→2 conversion

Trusted by subscription brands

Carpe
ButcherBox for Pets
BUBS Naturals
AH! YES
The Cheese Store
Vivia
Carpe
ButcherBox for Pets
BUBS Naturals
AH! YES
The Cheese Store
Vivia
Carpe
ButcherBox for Pets
BUBS Naturals
AH! YES
The Cheese Store
Vivia
Carpe
ButcherBox for Pets
BUBS Naturals
AH! YES
The Cheese Store
Vivia

// what we engineer

Three levers.
Infinite retention.

One play per client per month — each tied to a KPI that moves your P&L.

// 01 — Lifetime Value

Maximize Lifetime Value

From quiz-based offer routing to consumption alignment — we engineer every touchpoint to increase AOV, purchase frequency, and subscriber lifespan.

📈
Repeat Purchase Rate
+62% in 90 days
📦
Average Order Value
+$18.40 per order
Customer Lifespan
11.4 months avg.
// 02 — CAC Payback

Pay Back CAC Faster

Dunning recovery, billing reminders, and OTB→subscriber conversion plays compress your payback window so capital recycles and growth compounds.

Live Feed — Unit Economics
>
// 03 — Subscriber Conversion

Box 1 → Box 2

Delivered-date onboarding, pre-delivery cancel defense, and member-center CRO — we lock in the second charge before the first box arrives.

S
M
T
W
T
F
S

Most agencies focus on: acquiring new subscribers at any cost.

We focus on making every subscriber
worth more.

// the sprint menu

One play.
One month.
One KPI.

We don't run generic retainers. Each engagement picks plays from our proven menu — built, QA'd, and measured against a single north-star metric.

// Play 1
Delivered-Based Onboarding
KPI: Box 1→2 conversion rate
Anchors onboarding to delivery date + fixes first-time logic gaps.
// Play 2
Billing Reminder Optimization
KPI: Churn at upcoming charge
Splits first-renewal vs tenured; surfaces delay/skip/swap actions.
// Play 3
Cancellation Flow Rebuild
KPI: Save rate at cancel
3–5 reason branches; deflect first, discount last.
// Play 4
Smart Consumption Alignment
KPI: "Too much" cancel reduction
Heavy/light buckets, pre-charge check-in, one-tap cadence control.
Signature Play
// Play 5
One-Time Buyer to Subscriber
KPI: OTB→subscriber conversion rate
Offer sequencing, subscribe-save nudges, and first-purchase follow flows.
// Play 6
Winback Engine
KPI: Reactivation rate + ROI
Segmented by reason + tenure. Offer ladder, not spray-and-pray.
// Play 7
Dunning / Failed Payment Recovery
KPI: Involuntary churn recovery rate
Platform dunning + email/SMS cadence + recovery reporting.
// Play 8
Quiz
KPI: Subscriber conversion + AOV
Product-fit routing, segmentation signals, and personalized subscribe offers.
Signature Play
// Play 1
Delivered-Based Onboarding
KPI: Box 1→2 conversion rate
Anchors onboarding to delivery date + fixes first-time logic gaps.
// Play 2
Billing Reminder Optimization
KPI: Churn at upcoming charge
Splits first-renewal vs tenured; surfaces delay/skip/swap actions.
// Play 3
Cancellation Flow Rebuild
KPI: Save rate at cancel
3–5 reason branches; deflect first, discount last.
// Play 4
Smart Consumption Alignment
KPI: "Too much" cancel reduction
Heavy/light buckets, pre-charge check-in, one-tap cadence control.
Signature Play
// Play 5
One-Time Buyer to Subscriber
KPI: OTB→subscriber conversion rate
Offer sequencing, subscribe-save nudges, and first-purchase follow flows.
// Play 6
Winback Engine
KPI: Reactivation rate + ROI
Segmented by reason + tenure. Offer ladder, not spray-and-pray.
// Play 7
Dunning / Failed Payment Recovery
KPI: Involuntary churn recovery rate
Platform dunning + email/SMS cadence + recovery reporting.
// Play 8
Quiz
KPI: Subscriber conversion + AOV
Product-fit routing, segmentation signals, and personalized subscribe offers.
Signature Play

// how we work

The Clingy
Protocol.

01

Baseline + Instrumentation

We build your lifecycle map and baseline scoreboard — Box 1→2 rate, upcoming-charge churn, cancel save-rate, dunning recovery. No BI suite required.

02

Pick Your Play

We select one play from the sprint menu based on where your biggest dollar leak is. One play, one KPI, one month. No bloated retainers.

03

Build, QA, and Ship

We build with your stack — Klaviyo, Skio, Digioh, Postscript — QA against checklist, tag cohorts, and report on what moved. Then we pick the next play.

// partner stack

We work in
your tools.

No rip-and-replace. We build inside the platforms your team already runs.

Shopify
Klaviyo
Digioh
Skio
Zendesk
Recharge
Yotpo
Alia
Shopify
Klaviyo
Digioh
Skio
Zendesk
Recharge
Yotpo
Alia

// the team

Built by operators
who've been there.

Scott Yamano
Scott Yamano
Head of Growth
Sales + Partnerships
LinkedIn →
Nicholas Nomann
Nicholas Nomann
Subscription Growth
Architect
LinkedIn →
Dave Palmer
Dave Palmer
Head of Retention
LinkedIn →

// ready to grow?

Your retention audit
starts here.

We'll map your lifecycle, identify your biggest dollar leak, and show you which play to run first — at no cost.

Get a Free Audit

// no commitment